FAQs

Do you need more assistance? At Access Hire Australia we pride ourselves in the customer service and support we provide our clients. We have compiled the most commonly asked questions and need to know answers for you, all in one location.

General Access Hire FAQ’s

What are your trading hours?
We are open 24/7 with a team member on call, office hours are 7am – 5pm Monday to Friday.
How can I contact Access Hire?
13 40 00 – Geolocated to call your local branch

Hire of Equipment FAQ’s

Do you arrange free site inspections?

Yes, we can send out one of our local specialists to inspect your site and provide knowledgeable and market leading advise.

Do you hire out forklifts and material handling equipment?

Yes, we provide a vast range of forklifts and material handling equipment, include material lifts, manlifts, telehandlers, pallet jacks, etc.

Do you hire Trailers out with your Scissor Lifts?
Yes, we provide a 1932 scissor lift with trailers.
Do you offer additional attachments with your telehandlers?
Yes, we provide a large range of attachments for our telehandlers, including buckets, jibs, etc.
Can we hire a harness, hard hats, overwatch, and other accessories with your EWP equipment?

Yes, we provide a range of accessories and options with all equipment, you can add this to your order through our website, or let our local specialists know when you request a quote.

Do you provide a range of solar and renewable energy products?

Yes, we stock a full range of Globe Power solar products including Lighting Towers, CCTV (Not available in NSW’s).

Do you offer project management for shutdowns and other major mining and civil projects?

Yes, we can provide you with a dedicated representative that can support you with your next project or shutdown, contact our local branch to find out more on 13 40 00.

Access Hire Website Account FAQ’s

How do I register an account?
How can I reset my password?

Access Hire Accounts FAQ’s?

How do I complete a credit application?
You can complete a credit application online here.
Do you have terms and conditions?
Yes, we have terms of hire, you can find these here.

Delivery and Collection FAQ’s

Can I pick up equipment from my local branch?

Yes, you can, we can provide a quote for trailer mounted equipment, or you can organize your own transport.

If I hire two or more machines, is there multiple delivery fees?

No, we will try to organize a truck that accommodates the transport of all machines, if this is not possible, we will advise you otherwise.

What should I do to prepare my equipment for pickup?

All equipment should be off-hire ready, with all material, scrapes, equipment, and debris removed from the equipment cabins and baskets. Place your equipment in an accessible area. Provide any additional instructions if required, including how we can gain after hours access if late pickup.

What instructions do I provide for delivery?

Drop off / pick up address, site contact, any ticket or site requirements, if you need road traffic controllers for delivery and pickup, instructions on gaining access to a closed premises.

Can you relocate equipment to another site?

Yes, equipment can go continue your hire and transfer your equipment to another site, we can provide you with quotes on this, or you can arrange this yourself. Please advise our team on the new location and extension of hire.